Process Mapping and Daily Management
Understanding and managing processes is the first step to improving results. This course teaches how to map current processes, design the desired future state, and build a Daily Management system that brings discipline, visibility, and rhythm to execution.
The objectives of this course are:
With clear flows, defined owners, and visible indicators, teams gain focus and cadence. The training helps transform the routine into a predictable and productive system.
The objectives of this course are:
- Teach techniques for mapping and analyzing processes.
- Define indicators and routines for Daily Management.
- Create standards that stabilize performance and reduce variability.
With clear flows, defined owners, and visible indicators, teams gain focus and cadence. The training helps transform the routine into a predictable and productive system.
Público-Alvo
Professionals involved in managing and improving processes and products
Requisitos
No pre-requisites.
Carga Horária
8 hours
Formatos
In-person and OnlineConteúdo Programático
Basic Structure:
Introduction
8 hours
Pre-Work:
Prepare topics to be worked in class
Note:
No need for computer use
Introduction
- Concepts of operating excellence and process view, including inputs and outputs
- Indicator concept
- The seven steps of routine management
- Define basic processes under the department responsibility
- Establish the general process view using SIPOC
- Draw the current process using process maps as is and to be
- Define control points and key indicators through visual management
- Define follow-up meetings and indicator monitoring
- Implement problem-solving methodology using MASP
- Lead continuous improvement for processes not meeting customer requirements
- Process standardization and procedures
- Participants are divided into groups and each group selects a topic to be worked on
8 hours
Pre-Work:
Prepare topics to be worked in class
Note:
No need for computer use