Necessary / Courageous Conversations
How do you address sensitive topics without damaging relationships? The Courageous Conversations course trains professionals to manage difficult conversations with confidence, clarity, and empathy.
The objectives of this course are:
Avoiding difficult conversations increases distance and frustration. This course helps transform tension into connection, enabling professionals to address problems openly and respectfully.
The objectives of this course are:
- Teach how to prepare and conduct challenging conversations constructively.
- Develop emotional control and active listening skills.
- Strengthen assertiveness and trust in communication.
Avoiding difficult conversations increases distance and frustration. This course helps transform tension into connection, enabling professionals to address problems openly and respectfully.
Público-Alvo
All professionals
Requisitos
No pre-requisites.
Workload
4 hours
Formatos
In-person, Online or HybridContent
Structure:
Pre-work:
video classes on the SETA platform
- What elements make a conversation necessary/courageous?
- The barriers that may arise and strategies to deal with each situation
- How we prepare ourselves to have necessary/courageous conversations
- Tips and tools to conduct necessary/courageous conversations
- Self-assessment
- Contrast Technique
- Individual action plan
- Exercises, group real plays to practice the key elements
Pre-work:
video classes on the SETA platform