Necessary / Courageous Conversations
How do you address sensitive topics without damaging relationships? The Courageous Conversations course trains professionals to manage difficult conversations with confidence, clarity, and empathy.
**The objectives of this course are:**
Avoiding difficult conversations increases distance and frustration. This course helps transform tension into connection, enabling professionals to address problems openly and respectfully.
**The objectives of this course are:**
- Teach how to prepare and conduct challenging conversations constructively.
- Develop emotional control and active listening skills.
- Strengthen assertiveness and trust in communication.
Avoiding difficult conversations increases distance and frustration. This course helps transform tension into connection, enabling professionals to address problems openly and respectfully.
Público-Alvo
All professionals
Requisitos
No pre-requisites.
Workload
4 hours
Formatos
In-person, Online or HybridContent
**_Structure:_**
- What elements make a conversation necessary/courageous?
- The barriers that may arise and strategies to deal with each situation
- How we prepare ourselves to have necessary/courageous conversations
- Tips and tools to conduct necessary/courageous conversations
- Self-assessment
- Contrast Technique
- Individual action plan
- Exercises, group real plays to practice the key elements
Pre-work: video classes on the SETA platform