Content
Structure:
- Matrix Mapping and roles identification
- Multiple influence methods: Golden and Platinum Rules, communication styles, diversity, and cultural customs
- Techniques for effective communication: active listening, ACR (Active Constructive Response)
- Techniques for collaboration
- Strategies for conflict resolution
- RACI Matrix for decision making
- Operating Mechanisms and rituals
Format:
Round tables, groups of 4–5 people
Pre-Work:
not applicable
Duration:
8 hours
Maximum number of participants:
20 people