Content
**_Structure_:**
- Matrix Mapping and roles identification
- Multiple influence methods: Golden and platinum rules, communication styles, diversity, and culture customs
- Techniques for effective communication: active listening, ACR (Active Constructive Response)
- Techniques for collaboration
- Strategies for conflict resolution
- RACI Matrix for decision making
- Operating Mechanisms and rituals
**_Format:_** round tables, groups of 4-5 people
_**Pre-Work**_**:** not applicable
_**Duration:**_ 8 hours
**_Maximum number of participants:_** 20 people