MASP – Methodology for Problem Analysis and Solving

**_Basic Structure_:** **INTRODUCTION** - Concepts of Operating Excellence and Process view (inputs and outputs) - Indicator concept - Indicators analysis – concept of center and variation - Simulated Exercise **MASP** - What is and what is it used for - When to use MASP - A3 – Recording MASP - MASP Steps       - 0. Prioritize works to be developed - Matrix GUT       - 1. Problem Definition – clearly understand and define the problem – Matrix GUT       - 2. Containment action  - immediately contain the problem – containment plan       - 3. Analysis of Causes – why the problem happens                - Study of causes – qualitative tools – process map, fishbone, cause & effect matrix, 5 Why’s                - Study of causes – quantitative tools – Pareto, Trend, Correlation Diagram       - 4. Create and prioritize actions – Implementation of improvements – Effort vs Impact Matrix and action plan 5W2H       - 5. Follow-up on Results Efficiency – Trend Chart       - 6. – Standardizing the performed improvements - Implementation of tools in the simulated exercise - Case 2 – implementation of MASP in an actual case in the company **_Workload_:** 8 or 16 Horas - The workload can be adjusted by removing case 2 and reducing some tools. _**Pre-Work**_**:** Prepare topics to be worked in class _**NOTE:**_ No need to use computers