Design for Lean Six Sigma with Elements of Design Thinking
Designing is about uniting science and creativity. This course combines DFLSS and Design Thinking, integrating statistical analysis with empathy, ideation, and prototyping. Participants learn to develop solutions that are innovative, feasible, and sustainable at the same time.
The objectives of this course are:
Companies that balance innovation with structured methods are able to deliver differentiated and reliable products. This course shows how to create solutions with real value, combining creativity and discipline to generate strategic impact in the market.
The objectives of this course are:
- Integrate empathy, problem definition, and ideation into DFLSS.
- Apply prototyping and solution validation.
- Connect statistical rigor with user-centered innovation.
Companies that balance innovation with structured methods are able to deliver differentiated and reliable products. This course shows how to create solutions with real value, combining creativity and discipline to generate strategic impact in the market.
Público-Alvo
Professionals involved in managing and improving processes and products
Requisitos
No pre-requisites.
Workload
32 or 40 hours
Formatos
In-person and OnlineContent
Basic Structure:
INTRODUCTION
DEFINITION
MEASUREMENT
ANALYZE
DESIGN
Workload:
32 hours
Pre-Work:
Prepare topics to be worked in the class
INTRODUCTION
- Contextualize the DFSS methodology: why it was created, applications, benefits, comparison to DMAIC
- Differences between DMAIC vs DMADV
- When to use DMADV?
- Relation between DMADV and PMI
- Design Thinking: concepts and applications
- User’s view: understand his experience to create new ideas
- Relating DFSS and Design Thinking
DEFINITION
- How to identify a DFSS projects
- Defining the Project scope
- Risk Management Plan
- Multigenerational Plan (PM’s)
- Project Schedule / Gantt Diagram
- Project Contract
MEASUREMENT
- Identify the customers and their needs (VOC – Voice of Customer and VOB – Voice of Business)
- Empathy: the human side of Lean Design
- Practical Exercise: Identifying the Personas
- Creating the questionnaire to interview the personas
- Prioritize the needs – Affinity Matrix and Kano model
- Translate the needs into Project Requirements (CTQ)
- Prioritize CTQ’s – Quality Functional Deployment (QFD)
- Attachment: Customer’s data collection plan: researches, interviews, Focus Group
ANALYZE
- Creation of insights from observations about personas
- Priority of insights
- Creation of ideas to meet the insights: leading Brainstorming sessions (presentation of several Brainstorming techniques)
- Develop Design Concepts – developing the User Journey: Priority of the best ideas to be prototyped and tested
- Assess and choose the best concept – Minimum Value Product (MVP) / Minimum Valuable Service (MVS)
DESIGN
- Develop High Level Design
- Finding Optimized Solutions – Monte Carlo Simulation
- Analyzing Risks (FMEA)
- Pilot Planning / Prototype / Observation Sheet / Inclusion of Users
- Lead the Pilot / Prototype
- Learning session: persist, pivot, persist
- Implement the New Design / Hand it to the Process Owner
- Control Plan
- Poka-yoke
- Closing Exercise – Development of a new product – a wallet
Workload:
32 hours
Pre-Work:
Prepare topics to be worked in the class