Constructive/Assertive Communication
Assertive communication strengthens relationships, reduces conflicts, and builds trust. This course teaches how to express ideas clearly and respectfully, maintaining balance between honesty and empathy.
The objectives of this course are:
Communicating assertively doesn’t mean being aggressive — it means being authentic with respect. This course helps professionals create stronger, more transparent, and more collaborative relationships at work.
The objectives of this course are:
- Teach the principles of assertive and constructive communication.
- Develop active listening, emotional control, and clarity of expression.
- Enable participants to manage difficult conversations with confidence.
Communicating assertively doesn’t mean being aggressive — it means being authentic with respect. This course helps professionals create stronger, more transparent, and more collaborative relationships at work.
Público-Alvo
All professionals
Requisitos
No pre-requisites.
Workload
16 hours
Formatos
In-person, Online or HybridContent
Structure:
Active Constructive Communication (ACR)
Active Constructive Communication (ACR)
- Understand the effective communication model: think, feel, believe, and do
- Understand the 4 elements and how they are combined to have a more assertive communication
- Constructive Active Response
- Destructive Active Response
- Constructive Passive Response
- Destructive Passive Response
- Group exercises to practice key elements