Seta
Assertive communication strengthens relationships, reduces conflicts, and builds trust. This course teaches how to express ideas clearly and respectfully, maintaining balance between honesty and empathy.

**The objectives of this course are:**
  • Teach the principles of assertive and constructive communication.
  • Develop active listening, emotional control, and clarity of expression.
  • Enable participants to manage difficult conversations with confidence.

Communicating assertively doesn’t mean being aggressive — it means being authentic with respect. This course helps professionals create stronger, more transparent, and more collaborative relationships at work.

Público-Alvo

All professionals

Requisitos

No pre-requisites.

Workload

16 hours

Formatos

In-person, Online or Hybrid

Content

_Structure_: _Active Constructive Communication (ACR)_ - Understand the effective communication model: “think, feel, believe, and do“ - Understand the 4 elements and how they are combined to have a more assertive communication          - Constructive Active Response          - Destructive Active Response          - Constructive Passive Response          - Destructive Passive Response - Group exercises to practice key elements