Conflict Management
Unproductive conflicts in teams are like energy leaks — they consume time and weaken trust. This course teaches how to recognize, address, and resolve conflicts constructively, strengthening collaboration and relationships.
The objectives of this course are:
Healthy teams don’t avoid conflict — they manage it with maturity. This course helps professionals turn tension into dialogue and dialogue into results.
The objectives of this course are:
- Present the main types and causes of conflict in organizations.
- Teach techniques for negotiation, communication, and mediation.
- Enable participants to transform disagreements into opportunities for learning and improvement.
Healthy teams don’t avoid conflict — they manage it with maturity. This course helps professionals turn tension into dialogue and dialogue into results.
Público-Alvo
All professionals
Requisitos
No pre-requisites.
Workload
8 hours
Formatos
In-person, Online or HybridContent
Structure:
Pre-Work:
not applicable
- Define constructive vs destructive conflicts
- 5 modes of conflict management (Thomas Killmann)
- TKI model self assessment
- 5 styles of conflict management (Competition, Collaboration, Commitment, Distancing (Denial) and Concession (adaptation)
- Risks of the abusive use of each style
- Group exercise: pros and cons of each conflict management mode
- Individual Action Plan
Pre-Work:
not applicable