Structure:
- Introduction
- DMAIC Flow (Definition, Measurement, Analysis, Implementation, Control)
- Definition: Introduction; Project identification; identification of customer needs (VOC/ VOB); definition of metrics and Project scope (SIPOC); Project contract
- Measurement: Introduction; process map; fishbone diagram; cause & effect matrix; effort vs impact matrix
- Analysis: Introduction; basic charts: Pareto, Box Plot, Scatter Plot, and Trend Analysis
- Implementation: Introduction; 5W2H; management change
- Control: Introduction; process control system; error proof devices; standardization of processes