Structure:
- Exercise: “The Spider Web“ 
- The main role of a leader: make his/her employees even better
- Difference between Coaching x Mentoring
- In which situations should we use each approach
- Identify the opportunities to lead conversations in the “coaching” or “mentoring” format
- The importance of “know how to listen”
- Concept of “inside out” vs “from the inside out”
- Identify areas of strengths and opportunities how to develop as a coach/mentor
- Ask the right questions
- Feedback – E.O.I Model
- Communication during the coaching process
- “ Peer Consulting “ – helping your peers to improve their team skills

Pre-Work:  Read of articles and 2-3 videos (5 minutes each) on Seta’s virtual platform – Management Development 

Duration: 8 hours