Structure:
- Understand the influence situation
- Understand the person to be influenced
- Mandatory vs Desired: Where should I focus
- Knowing the Other person: communication styles and preferences (use of Action vs Guidance Matrix)
- People profiles and how to act towards each profile.
- Experience Exchange among the participants about their preferences and impact on communication and relationship with other people
- Golden Rule vs Platinum Rule
- How to influence people: worry circle vs influence, communication triangle “Listen – Speak – Reflect”, “Push x Pull x Walk Away” strategy
- Individual Action Plan: how to improve the communication and interaction with people?

Workload: 8 hours in person or 2 sessions of 4 hours for ZOOM/TEAMS groups

Pre-work: Pre works on SETA’s virtual platform