Structure:
- Define constructive vs destructive conflicts
- 5 modes of conflict management (Thomas Killmann)
- TKI model self assessment
- 5 styles of conflict management (Competition, Collaboration, Commitment, Distancing (Denial) & Concession (adaptation)
- Risks of the abusive use of each style
- Group exercise: pros & cons of each conflict management mode
- Individual Action Plan

Pre-Work: not applicable