Basic Structure:
- Introduction: OPEX x CAPEX Project Concept
- Complex x Complicated World -  Cynefin Framework  
- Introduction: Lean Design (DT + Lean) concept
- Empathy: the human face of Lean Design
- Storytelling components: Think, Feel, Believe, and Do
- The human face of Lean Design
- Empathy: The human side of Lean Design
- Practical Exercise: Identifying the “personas “ 
- Creating the questionnaire to interview the “personas“
- Complementary exercise: employing interview techniques to capture the Voice of Client
- Interviewing the final user 
- Exercise: creation and Generation of “insights“ 
- Brainstorming Techniques
- Co-Creation