Basic Structure:
INTRODUCTION
- View / Process Management
- Basic Statistics – revision of position measurement concepts (average, median) and scatter (standard deviation and amplitude)
- Discrete data and variables of Statistical Process Control SPC
- Concept of statistical control charts
- Concept of process stability
- Stable and unstable process
- Common causes and variation special causes
- How to collect data for inputting in the control chart
- Creation of Statistical Process Control Charts
- Calculation of Control Limits
- Criteria for process instability definition
- What to do when instability was identified? Action Plan 5W1H
- Control limits vs specification limits
- Control charts for discrete and variable data
- Implementation exercises
- Activity: at the end of the training, the participants will be divided in groups to read and interpret actual control charts of the client and present to the other groups in class.

Workload: 8 hours

Pre-Work: Prepare and send to SETA some of the database of the involved processes.

NOTE: There is the option of using Minitab and Action software for statistical analysis.