Basic Structure:
INTRODUCTION
- Concepts of Operating Excellence and Process view (inputs and outputs)
- Indicator concept
- Indicators analysis – concept of center and variation
- Simulated Exercise
MASP
- What is and what is it used for
- When to use MASP
- A3 – Recording MASP
- MASP Steps
      - 0. Prioritize works to be developed - Matrix GUT
      - 1. Problem Definition – clearly understand and define the problem – Matrix GUT
      - 2. Containment action  - immediately contain the problem – containment plan
      - 3. Analysis of Causes – why the problem happens
               - Study of causes – qualitative tools – process map, fishbone, cause & effect matrix, 5 Why’s
               - Study of causes – quantitative tools – Pareto, Trend, Correlation Diagram
      - 4. Create and prioritize actions – Implementation of improvements – Effort vs Impact Matrix and action plan 5W2H
      - 5. Follow-up on Results Efficiency – Trend Chart
      - 6. – Standardizing the performed improvements
- Implementation of tools in the simulated exercise
- Case 2 – implementation of MASP in an actual case in the company

Workload: 8 or 16 Horas - The workload can be adjusted by removing case 2 and reducing some tools.

Pre-Work: Prepare topics to be worked in class

NOTE: No need to use computers