Basic Structure:
INTRODUCTION
- Concepts of Operating Excellence and Process view (inputs and outputs)
- Indicator concept
ROUTINE MANAGEMENT
- The seven steps of Routine management:
      1 – Define basic processes under the department responsibility;
      2 – Establish the Process General View (SIPOC)
      3 – Draw the current process (Process Maps as is and to be)
      4 – Define control points and key indicators – sight management;
      5 – Define follow up meetings and indicators monitoring;
      6 – Implement problem solution methodology (MASP);
      7 – Lead continuous improvement to processes that are not meeting customer requirements.
- Process Standardization / Procedures

Workload: 8 h.

Pre-Work: Prepare topics to be worked in class

NOTE: No need for computer use

* The participants are divided into groups and each group will select a topic to be worked.