Basic Structure:
INTRODUCTION
- PDCA Flow
- Process View
- Selection of the topic to be worked in the training (that is, pre-work setting)
PLAN (P)
- Step 1 – Clarify the Problem
       - Clarify the purpose (what and why do we need to improve?);
       - Define the ideal status, the desired one, and the actual status;
       - Define responsible people and deadlines (who and when?);
       - Matrix GUT
       - SIPOC
       - Implementation of tools in the selected topic
- Step 2 – Share the Problem
       - Break down the problem into smaller, less complex, and more concrete components;
       - Select the problem (s) to be continued;
       - Pareto Chart
       - Implementation of tools in the selected topic
- Step 3 – Establish the Goal
       - Establish group commitment;
       - Establish measurable, concrete, and challenging objectives;
       - Trend Charts
       - SMART Goals
       - Implementation of tools in the selected topic
- Step 4  - Analyze Root Cause
       - Based on facts collected, continue to ask “Why”;
       - Specify the root cause
       - Process Map / Fishbone / 5 Why’s
       - Implementation of tools in the selected topic
- Step 5: Develop Countermeasures
       - Develop and select the possible countermeasures;
       - Create a precise, detailed, and clear action plan;
       - Effort vs Impact Matrix
       - Action Plan – 5W2H
       - Implementation of tools in the selected topic
DO (D)
- Step 6 – Implement Countermeasures
       - Implement actions;
       - Verify the result of actions
       - Implementation of tools in the selected topic
CHECK (C)
- Step 7 – Monitor Results
       - Assess general results and used processes and share the assessment with the other people involved;
       - Establish corrective actions, if needed;
       - Implementation of tools in the selected topic
ACTION (A)
- Step 8 – Standardize Processes and Success
       - Structure the successful processes (standardization);
       - Share the new precedents (verify reapplications).
       - Error Proof Devices
       - Standardization
       - Control Plan
       - Implementation of tools in the selected topic

Workload: 8 or 16 Hours - Workload can be adjusted by removing some exercises and reducing some tools

Pre-Work: Prepare topics to be discussed in the class

NOTE: No need for computer use