Basic Structure:
INTRODUCTION
- Continuous Improvement and business management
- Improvement Flow (Define > Understand > Change > Control)
- View of Processes Y=f(x)
- Lean Definition
- Lean implemented in the IT area
- Value definition
- The 8 Lean wastes
- 1st Round of simulated exercise/case
DEFINE
- Identify the needs of the customers – voice of customer (VOC)
- Indicators definition – indicator and goal
- Business Case – “Elevator Pitch”
- Scope Definition – SIPOC
- A3 – Formalization of improvement project
- Implementation of tools of simulated exercise/case
UNDERSTAND
- Process Map (flowchart)
- Value Stream Map
- Activities that add value/ do not add value/ Process Requirements, Takt time
- Cause & effect Diagram (Fishbone)
- 5 Why’s
- Cause & Effect Matrix
- Effort vs Impact Matrix
- Basic Charts (Pareto)
- Implementation of tools from simulated exercise
CHANGE 
- Creation of Action Plans – 5W2H
- Introduction to methodologies for Project management/ execution (Agile, Scrum, Kaizen)
- Implementation of tools from simulated exercise/ case
- 2nd Round of simulated exercise/caseCONTROL
- Process Control System
- Poka-yoke –  Error Proof Devices
- Process Standardization (routine management/ operating meetings)
- Kanban/Yamazumi

Workload: 16 Hours

Pre-Work: Not available

NOTE: No need for computer use