Basic Structure:
INTRODUCTION
- Continuous Improvement and business management
- Improvement Flow (Define > Understand > Change > Control)
- Process View Y=f(x)
- Lean Definition
- The 8 Lean Wastes
- Combining Lean with DMAIX for process improvement
- 1st Round of the simulated exercise
DEFINE
- Identification of customer’s needs – voice of customer (VOC)
- Indicators Definition – indicator and goal
- Business Case – “Elevator Pitch”
- Scope Definition – matrix: inside and outside / SIPOC
- Committed group
- A3 – Formalization of the improvement Project
- Project schedule
- Implementation of tools from the simulated exercise
UNDESTAND (MEASUREMENT AND ANALYSIS)
- Process Map (flowchart)
- Value Stream Map
- Activities that add value/ do not add value/ Process Requirements, Takt time
- Cause & effect Diagram (Fishbone)
- 5 Why’s
- Cause & Effect Matrix
- Effort vs Impact Matrix
- Data collection – operating definition
- Basic Charts (Pareto)
- Implementation of tools from simulated exercise
CHANGE 
- Creation of Action Plans – 5W2H
- Implementation of tools from simulated exercise
- 2nd Round of simulated exerciseCONTROL
- Process Control System
- Poka-yoke – Error Proof Devices
- Process Standardization

Workload: 8 or 16 Hours

The workload can be adjusted by removing some exercises and reducing the coverage level of some topics.

Pre-Work: Video classes on SETA virtual platform

NOTE: There is no need of using computers.

Differentiators: It also includes SETA’s digital certificate (electronic badge), issue by Open Badge with  Blockchain authentication standard (the same used for Bitcoins), that may be used in the social networks, email signatures, etc.

** The structure may be adjusted