1.4.3 - PRINCIPLES OF MANAGEMENT BY PROCESSES

Objectives:

The focus of intermediate module is to train the practitioner to develop improvement projects in medium-complexity, giving support to the company in structuring its processes and in the fulfillment of the department goals.

Target Audience:

• Professional from diverse working areas in the company.

Pre requirements:

• There is no pre requirements for this training. It is suggested that the practitioner have the profile to lead changes and to have already completed the basic module.

Course Duration:

• 24 hours.

Programmatic Content:

Introduction   

• Identifying the customers.
• Fluxo DMAMC (Definir, Medir, Analisar, Melhorar e Controlar)
• DMAIC flux (Define, Measure, Analyze, Improve and Control)

Define

• Indentifying Projects
• Identification of the customer needs – voice of the customer/ voice of the process
• Defining project metrics
• Scope definition – Matrix: it is and it isn’t / SIPOC
• Project charter

Measure   

• Introduction to Measure Phase
• Process Map
• Cause and Effect Diagram (Fishbone)
• Cause and Effect Matrix
• Effort X Impact Matrix
• Data type (continuous and discrete)
• Basic Statistic – measurements of position, variation and normal curves.

Analyze

• Introduction to the Analyze Phase
• Statistical Analysis Map
• Basic Graphics – Pareto / Box Plot / Dispersion Diagram / Trend

Improve

• Introduction to the Improve Phase
• Generation of action plans (5W2h)
• Change Management

Control 

• Introduction to Control Phase
• Mistake Proofing Devices
• Basic principles of Statistical Process Control (SPC)

Training Modalities:

• In company – carried out in closed classes, by customer request.

Requirements for Certification:

• There is not a specific certification for this methodology.
• All participants receive the certificate of training conclusion.

Specific Needs for Training Attendance:

• Computers – should be one for each three attendants
• Use of Minitab statistical software