3.4 - SIX SIGMA (GREEN BELT) WITH EMPHASIS IN COMMERCIAL AREA

Objective:

Business Management Methodology that starts from the customer needs, internal and external, and uses a logical and rational sequence of management tools and data analysis. It acts in the continuous improvements of the processes in the organization. In other words, it is the sum of the “people’s voice”, i.e., the knowledge of them (technical + business) with the “voice of the process” (data) to obtain action plans (changes) more adequate and sustainable.

The course has as central point to teach the Six Sigma methodology, in a such way, that the follower uses it to generate the necessary changes in the commercial area, aiming better customer support, sales improve and cash generation. The approach is of practical and applied use, with a lot of examples and cases in commercial area, including projects elaborated in conjunction with clients (ACFC – At the Customer For the Customer)

In short:

• To understand the elements of Six Sigma and how to apply it in the commercial area.
• Why and When to apply the Six Sigma Model.
• To use the Six Sigma methodology to obtain significant results in the actual processes, products or services improvement.
• To comprehend the tools that support the methodology
• Six Sigma X Financial Impact for the organization.
• To develop the competencies of leadership to introduce and manage the changes in the organization.
• To build, in the company, a culture of Business Effective Management creating a higher perception of market value for the stakeholders.

Target Audience:

• Professionals from sales, marketing and product development areas aiming to improve the actual processes in their functions.

Pre requirements:

• There are not any impeditive pre requirement. It is suggested that the follower to have the profile to lead project teams and to be motivated by the challenge of promote changes in the organization.

Course Duration:

• 40 hours. One week of training.

Programmatic Content:

Introduction                                                    

• Six Sigma definition
• Six Sigma review
• DMAIC flux (Define, Measure, Analyze, Improve, Control)
• Process view
• Six Sigma Structure

Define                                        

• Introduction to Define Phase
• Financial impact of the projects and relation with the EVA (Economic Value Added)
• Metrics deployment – QFD – Quality Function Deployment
• Identification of the customer needs – voice of the customer/ voice of the process
• Defining project metrics
• Defining the scope – It is and it is not Matrix / SIPOC
• Project charter

Measure

• Introduction to Measure Phase
• Process Map
• Cause and Effect Diagram (Fishbone)
• Cause & Effect Matrix
• Effort X Impact Matrix
• Data type (continuous and discrete)
• Basic Statistic – position measurement, variation measurements, normal curve
• Data Collection – planning (Operational Definition)
• Basic Graphics – Pareto / Box Plot / Dispersion Diagram / Trend
• Capability Analysis – Continuous Data (Normal Data)
• Capability Analysis – Discrete Data

Analyze

• Introduction to Analyze Phase
• FMEA (Failure Mode and Effect Analysis)
• Statistical Analysis Map
• Hypothesis Test(comparison among means and variation using: ANOVA, 1-Sample-T, 2-Sample-T, F-Test
• Simple Regression Analysis
• Chi Square Tests, 1-Proportion, 2-Proportion

Improvement

• Introduction to Improvement Phase
• Action Plan generation (5W2h)
• Kaizen Event
• Change Management

Control

• Introduction to Control Phase
• Process Control System and Control Plan (BPMS)
• Mistake Proofing Device
• Standardization and Processes
• Statistical Process Control (SPC) for Continuous Data
• Statistical Process Control (SPC) for Discrete Data
• Assessment

Training Modalities

• In Company – Carried out in Closed Classes, by customer request

Requirements for Certification:

• This Training is only provided in-company. Thus, the certification of project leaders (Green Belts) depends of the customer requirements. In general, the standard to be followed is.

1 – Development of one project with impact in the organization

2 – At least 80% of frequency in the training.

3 – At least 70% of success in the activities carried out during the training.

OBS: All participants earn the conclusion certificate if comply with 80% of frequency in the training.

Specific Needs for Training Attendance:

• Computers – should be one for each three attendants
• Use of Minitab statistical software